Strategies to Boost User Feedback

Are you struggling to get user feedback for your product or service? Maybe you haven’t even considered that you should be gathering user feedback? If you fall into either of those categories, you’ve come to the right place.
A review and feedback are not the same things. Sure, you might have some glowing 5-star reviews for your business but what are they telling you? While a good review tells you that a customer loves your company, it doesn’t tell you why or what’s most important to them and on the other hand, what about difficulties they might have faced or areas you could improve?. That’s where user feedback comes in. Your company will never grow if you don’t have it.
So why does user feedback matter? Simply put, user feedback helps you create better products.
Listening to feedback from your users will allow you to provide the best customer service, the best user experience, and the highest quality products to your customers while increasing your customer retention.
If you want to improve your company and keep your valued customers happy, here are four strategies to boost user feedback.
1. Make it simple.
Not many of your customers want to spend fifteen minutes out of their life to answer an in-depth survey with complicated questions, so make it simple for them. You’ll get a big boost in user feedback when all your customers have to do is click a couple of buttons. For instance, in the example below users are presented with easy to distinguish emojis that will allow your company to gauge how satisfied users are with your product.
10 short survey examples from leading brands

Make it simple.
Make your user feedback forms clear and straight to the point. Even though you might have 20 burning questions you want to know the answers to, you’ll get more responses if you shorten and simplify your user feedback forms.
2. Ask the right questions.
You don’t only want feedback that says “Yes, I love your product,” that type of feedback won’t help your company improve because it doesn’t give you any details. And if you only ask your users to give you feedback and provide a big, blank box for them to type in, many won’t want to fill that out either; they won’t even know where to begin. That’s why it’s important to ask the right questions. Instead of asking broad questions that will make it difficult for users to come up with an answer, give them options they can easily choose from.
Ask them what features your product is missing, how easy is your product onboarding process or how likely they are to recommend you to a friend. When you’re specific, customers will know exactly what kind of information you’re looking for and be more willing to provide it.
https://survicate.com/customer-satisfaction/survey/most-popular-questions/
Ask the right questions.
Not only do you have to ask the right questions but you have to ask them at the right time. For example, right after a customer has an issue solved by your live chat team, that’s the perfect time to get feedback about the quality of your customer support. When an experience is fresh in your customer’s mind, they’ll take the time to give feedback.
3. Enable popup feedback boxes.
Another strategy you can implement to boost user feedback is to add popup feedback boxes to your website. While emailing a feedback survey can work, why wait for users to reply to your email? Let’s face it, they might not even open your email, or they could delete it without reading it. A popup feedback box on your website is a great way to grab the attention of your users, especially an exit-intent popup.
An exit-intent popup is a less intrusive version because it tracks when a user is about to leave your website and sends them a popup at exactly the right time. Most users won’t mind giving some quick feedback before they go.
13 Simple and Surprisingly Effective Exit Intent Popup Examples

Popup feedback box.
You should give your customers multiple options on your website to give user feedback. Aside from popups, some great ways to ask for feedback on your site include adding links to your form within content, adding a floating bar or using a feedback box that slides in from the bottom of the page. The more opportunities you give your users, the more feedback you’ll get.
4. Showcase user feedback.
People tend to follow the crowd, that’s why getting glowing customer reviews is so good for business. When people see that something is popular, they’ll want to be a part of it too, and you can use this psychology to boost your user feedback by putting that feedback in the spotlight. Showcasing user feedback on your website, in a blog post, or in a presentation will encourage others to provide their valuable feedback.
https://www.getfeedback.com/blog/turn-survey-results-into-awesome-presentations/
Showcase user feedback.
Your customers want to know that you’re listening to their feedback and that they have the power to make a difference in your company. When you’ve added a new feature to your product that was based on user feedback, let them know. Knowing that their opinion can drive change, tons of customers will chime in with their own feedback to get the features that are important to them too.
User feedback is the backbone of your business. After all, you make your products for your customers; their opinions should be the most important. Boosting your user feedback will help grow your company to new heights and allow you to put out the best products on the market.