Avaya Phone Maintenance And Support

The management of a business telephone system is something that many companies would like to place in the hands of a third party and never think about again. When they receive Avaya maintenance and support from a licensed service provider, they can do exactly that. When a company takes advantage of Avaya maintenance and support by implementing a fully hosted or managed telephone network, it receives the following important services, which ensure that the system is properly configured and provides the highest level of functionality.
Installation
The first benefit that businesses receive when they implement a fully hosted or managed network is professional installation, which includes: installing telephones in workstations, installing PBX (Private Branch Exchange) equipment on location if the customer opts for a managed network, and programming the system to provide maximum functionality. Because it ensures that the resources of the network are properly utilized, professional installation is one of the most important third party telephone services a business can receive.
Maintenance
Avaya phone maintenance is another benefit of implementing a fully hosted or managed telephone network. A licensed provider of Avaya phone maintenance offers the full spectrum of communication management services, including: remote response to system alarms, onsite response when alarms cannot be resolved remotely, repair or replacement of malfunctioning hardware, programming to improve system functionality, and scheduled service checks to ensure that resources are operating correctly and properly utilized.
Support
As mentioned above, the service provider will remotely monitor the functionality of the network. This allows technical problems to be addressed quickly and with a high rate of success. Using the correct diagnostic tools, a provider of Avaya phone maintenance will resolve over 90 percent of system alarms without setting foot on the customer’s property. Remote monitoring is offered at different levels. Whereas some companies only need the telephone network monitored during business hours, others need it monitored 24/7. A service plan can be tailored to meet the needs of each customer.
Conclusion
Whether a business implements a fully hosted telephone system or one that the service provider simply manages, the benefits of the service plan will save the business thousands of dollars annually, and provide the network with a higher level of oversight than it would be likely to receive if it were managed in house. For more information about the benefits of implementing a fully hosted or managed telephone system, contact a provider of Avaya maintenance and support today.

Converged Communication Systems and Avaya Maintenance and Support Services offer premier nationwide phone system support for both telephone and data equipment. If you are a current Avaya Phone Maintenance customer, they can help manage your account to ensure all appropriate equipment is covered.