I don’t know how your strategic plan came to be. Maybe it involved a consultant. Perhaps it came out of a corporate retreat. Maybe your leadership team asked the organisation, researched it and put real thought into it. It’s not too controversial to suggest that quality varies. And that the amount of time and money you spend doesn’t correlate with the quality of the plan. […]

An expression rears its head when talking about organisation dysfunctions: “It’s like the left hand doesn’t know what the right hand is doing!” Haha, yes, very amusing. Like all suffering, it’s funnier when it doesn’t happen to us. But, honestly? The way many organisations run, they’d kill to be in that situation. Forget not knowing what the other is doing – often, they know all […]

Ah, change fatigue. If your organisation has it, then you’re stuck. It’s not like you can pause all transformation. Do that and the world will race you by. But you can’t drive even more change. Chances are, your people are burning themselves out just to keep up. They have their day jobs – business as usual, the stuff that keeps you all in business. Plus […]

  If you follow Australian politics at all, you notice something strange. Or, rather, it’s what you don’t notice. Like every democracy, our election cycles end with a feeding frenzy of attacks, soundbites and vague appeals to emotion. In between, though? The government gets on with the job of governing – if you can call it that. The opposition, though? Unless they’re involved in a […]

No organisation is perfect. No organisation thinks it is. Even if everything is going amazingly right now, there’s always room for improvement. To expand into new markets and dominate those. Besides, the future isn’t more of the present. Trends are looming that will force you all to rethink everything. This is some timeless writing here, because it’s always true. Change is the only constant. Which […]

This doesn’t apply to every complaint they have. But there’s one area of the organisation where the more they complain about something, the more they need it. And the more they want it. I’ve seen this up close far too often and I bet you have to. What am I talking about? Why, I’m talking about change, of course. People complain about there being too […]

There’s a common story, or maybe I should call it a myth. It centres around a supposed genius. Someone with specialist skills, unique contacts or simply too much history to let go. The place would fall apart without them. Unfortunately, it’s limping along with them. They’re toxic, abrasive, judgemental or, perhaps, simply lazy. They know the organisation needs them and they intend to abuse that […]

Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson I hope the disgruntled employees in your organisation are apathetic. I hope they’re the sort of folk who turn up, take naps under their desk and go home. Honestly, I do. Because the alternative is much, much worse. See, some […]

First, the devil stalking your business was absenteeism. Your employees who found work so unbearable, they’d use any excuse to not turn up. They’d cost you a lot in real dollars – how could paying someone to stay home do anything else? Plus, it was disruptive. It made it hard to plan for things if folk wouldn’t show up. But then… The real enemy, people […]