One of the most promising models for strategic decision-making in supply chain management is known as the SCOR model. 70 leading members of the manufacturing, distribution, and solutions supplier industries (in collaboration with the Supply Chain Council) developed the management tool, which is short for “supply chain operations reference model.” The program has been designed in a way that it can applicable to any size […]

It’s fun to be in charge, but it also means you’re responsible for making the tough decisions. There’s no doubt that finances and managing your business’s finances is essential to the success of your business. You can’t be afraid to dive deep into your business money matters, and you have to take control. Here are some tips for spending money wisely as a business owner. […]

critical to the success of financial services companies. “Distance banking” was first extended to personal banking customers in the early 1980s. Later in the decade it would be dubbed “Internet banking,” and it was just a fad until banks noticed that customers who used online banking churned less. Once customers set up all their recurring bill payments in the online app, it was more of […]

In manufacturing and distribution, supply chain logistics drives success, and demand modeling can be a vehicle for growth. In the past, supply chain design was undervalued, and system logistics were rarely revisited. Today, it is a critical function of business, with an emphasis on lean management and continuous improvement. Lean management is most effective when it comes to identifying supply chain issues and waste like: […]

For those just joining my blog series CSM from the Trenches, welcome. In this series I discuss trends, best practices, and advice for frontline customer success managers (CSMs). Being on the CSM frontline allows me to directly influence the success of my clients. I love that; as my clients are successful, I’m successful. Each day I learn from the trenches what it takes to make […]

The stock market has taken investors on a roller coaster ride in 2020. That volatility isn’t expected to ease up as we continue to adjust to a world dominated by the COVID-19 pandemic. Even though there will be more down days in the future, the market will come back. In fact, stock markets historically rebound within a year of a major drop and are performing […]

Albert Einstein may or may not have made the famous statement about the definition of insanity being “doing the same thing over and over and expecting different results.” But wherever that saying originated, there’s plenty of truth in it, and it’s used by countless individuals and organizations as a way of saying, “If we want things to turn out differently, then we have to do […]

TL;DR Learn how to curate retrospectives with Retromat without relying on the random retrospective function, including three examples. How to Curate Retrospectives for Fun and Profit With Retromat Admittedly, up to now my retrospective style has been a sort of opportunistic, depending on the sprint in question. However, facing three retrospectives in the next week with recently created Scrum teams, I decided to change this […]

It’s no secret that organizations with high levels of Accounts Payable automation spend less than half the time and energy processing invoices than their non-automated counterparts. But that’s not all. As the Hackett Group has uncovered, top performers do much more with automation to ensure their success—they future proof their AP organization using some very specific strategies and tactics. Their secrets to success aren’t rocket […]

Within most industries today, discussions are occurring among leaders about connected customers and their needs. From healthcare to manufacturing and even the food industry, smart technologies have had a profound effect on business operations by directly putting the connected customer at the center of business decisions, and the supply chain is the ultimate glue holding it all together. This article will focus on the technologies […]