This year was the first tax season both accountants and taxpayers saw the effects of the Tax Cuts and Jobs Act in action. Some taxpayers were happy with the changes they saw to their tax returns and some were not. If you fell into the second group, there are a few things you can do this year to plan better for your 2019 taxes. We’ve […]

We know that efficiency saves time, money and resources. So, a smooth running call centre is in the interests of both the business and its customers. We have put together some useful tips on how to ensure that your call centre is operating at optimum levels. The Telephone System: Technology is key to maximising efficiency. Modern business telephone systems offer a huge array of tools […]

These days, one often hears the phrase “Cloud Hosted Telephony”. However, what does it exactly mean? What relevance does it have in the field of interactive voice response (IVR)? Introduction to Cloud Hosted Telephony: From the point of view of IVR, IVR Hosting service or Hosted IVR, which allows users to design and deploy telephony applications on their own IVR is referred to as Cloud […]

Not all phone systems are suitable for all businesses. The perfect phone system for you will depend on the size and nature of your business as well as how you operate. If you run a small business, there are certain telephone system features that can really help to boost efficiency and support growth. Small businesses face particular challenges, such as finding ways to compete with […]

Satisfying your customers is very important when you are running a company. The success of the company doesn’t always depend on how much satisfied your customers, So you need to make sure that your customers get every facility they need and they get every chance to reach you. If you run a small business or you are a market giant, what you need to have […]

· As a continuation to examining your policies, review for procedures that may relate to them. · In a 4-page paper, describe the procedures for each of the two compliance plans. NOTE: procedures are not the same thing as policies. Policies (Module 03) sets the parameters for decision-making, while procedures explains the “how”. The procedures should be step-by-step instructions, and may include a checklist or process […]

SIP is the abbreviation of Session Initiation Protocol. It is a technology that was invented to carry VoIP traffic. Basically, this protocol is an Internet Engineering Task Force standard protocol where users can get the advantages of video and voice calls, chatting, gaming and virtual reality. This protocol, like other protocols (SMTP or HTTP), works on the Application Layer of the OSI model. It is […]

It has been nearly ten years since Bitcoin gained its first enthusiasts, but the cryptocurrency continues to act like some indie rock band whose 40-year old performers claim are just one hit away from becoming mainstream. Last month, Swiss retailer Digitec-Galaxus, a major Swiss online shop, announced that it would allow Swiss customers to use Bitcoin and other select cryptocurrencies to buy goods. Bitcoin websites […]

For any business, every customer call is important. Yet little attention is paid to maintaining a high quality incoming call management system resulting in considerable damage to brand reputation and incalculable business opportunity losses. Worse, the management has no control or information about: No. of calls received No. of calls missed Who handled the call What was spoken during the call By greeting, routing and […]

The telephone system has been around for decades and it is critical to households and businesses. For obvious reasons the telephone system is vital to business, it keeps you connected with customers and it allows you to contact colleagues either in house or across another premises. The business telephone system is now critical for any business regardless of size. Keep Your Business Telephone System Updated […]