Different Types of Call Routing Summary

With an array of call re-routing options for businesses available, it can be a difficult feat to decide which one is best for your company and why.
This article outlines the key benefits of call routing and how different options can benefit an organisation.
What is call routing?
Call routing is an automated response which you can set up alongside your business number; it diverts incoming calls according to your pre-set criteria. You can decide what happens to these calls when you are not available to answer them – ensuring you never miss that important business phone call.
What routing is available?
There is a variety of call re-routing options available and each organisation’s preference will differ due to the nature of their business along with their constraints. This is not a problem with this call handling feature as it gives a business the flexibility to choose their individual criteria and settings.
Route to another line
One option which a lot of small business would benefit from is routing calls through to another landline or mobile. This could be when phone lines are engaged or when calls come in out of hours – the flexibility is there for businesses to choose themselves.
Voicemail Routing
During specified periods, calls can be diverted to a customised voicemail, an out of office support team or message. Messages can then be sent automatically via email, allowing businesses to manage and pick up messages whilst away from the office.
Time of day call routing
Time of day call routing allows you to decide what happens to your phone calls at a specific time of the day, or day of the week. During these set periods you can decide what automatically happens to these calls, (whether they are rerouted to a different location, line or to a voicemail). Changing where these calls are diverted to can easily be managed online, allowing you to alter call plans that match and fit with your business hours.
Multiple call patterns can also be set up allowing calls received at different time zones of the day to be diverted to different locations.
What’s more, for holidays and other important days, you can set up call routing settings for these in advance; controlling what happens to your incoming calls throughout this period.
Overall, call re-routing gives a business the control of where their calls are going; with automated settings ensuring a call is never missed.

All of these call routing options are free call handling features which are available with all of Windsor Telecom’s numbers through their free toolbox.