Diversity in organizations discussion

Diversity Week 2
 
Answer Questions, roughly 100-150 words per part, Must use APA style for Citing
Part I: How do you think most customers respond when treated unfairly in a store (e.g., being passed over for service due to race, age, gender or socioeconomic status)? If a customer were to complain to store management about disparate treatment by an employee, what would you suggest the manager do to retain the customer? How should the manager respond to the employee? Part II: How do you think most customers would respond if they were served before other customers who had arrived first in a store or restaurant? Would they believe it was due to race, age, or gender? Would the customers notice someone else had been skipped? What would they do? Have you observed (or experienced) such an event?
 
Answer Questions, all citing must be APA style
1. What factor(s) caused the experiences of European and African newcomers to the United States in the period from the 1600s through the 1800s to be so different?
Your response must be at least 200 words in length.
2. Many Whites argue that their resistance to affirmative action and diversity programs is due in part to their families history of not owning slaves or not having practiced discrimination. What are some ways in which Whites who have not done these acts nonetheless benefited from and been advantaged by slavery and discrimination?
Your response must be at least 200 words in length.
3. In the Bertrand and Mullainathan study of name-based discrimination, job applicants with “Black-sounding” names were granted interviews significantly fewer times than those with “White-sounding” names. Speculate on what might happen to a Black applicant who had a “White-sounding” name and was called for an interview. At what point(s) might prejudice eliminate the applicant from the selection process? What benefit(s) might accrue to such an applicant from being called for the interview? What are specific actions that organizations might do to reduce the likelihood of name-based discrimination in the selection process? How would they know if these steps were working?
Your response must be at least 300 words in length.
 
Textbook:Bell, M. P. (2012).Diversity in organizations(2nd ed.). Mason, OH: South-Western.