As the human resource development partner and training manager, I was contacted by JetBlue to develop a detailed lesson plan for their newest addition to their family. JetBlue recently hired thirty new reservation agents to help with their growing business. A lesson plan is a detailed plan of action to guide the trainer throughout the process that intends to take the trainee from step A to Z. This plan must be developed in advanced so that the trainer is prepared for the information that must be taught including: the content to be taught; how much time is required for each lesson; what method will be used to teach the information; what type of training materials are needed; the location of the training; and how the training will be evaluated (Werner
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