Why Voicemail Is Bane to Business Growth

Have you ever wanted to talk to someone really badly, given them a call, waited for several rings and then been hit with a voicemail message? It’s an annoying occurrence even when it happens with a good friend but when you’re running a business and people are calling you for customer support, if they don’t get their issues resolved right away they’re going to start taking their business somewhere else. Those customers who do care enough to call and complain can be counted on to spend their money on the best possible product or service, so if you want to keep them you need to provide that.
You could sell something pretty amazing but if it’s difficult to install, hard to operate or otherwise problematic to use, people won’t get it. This happens with new technology all the time and really isn’t even the fault of manufacturers in many cases. However, people are sick and tired of voicemail already. If they call your customer care hotline for assistance and get a machine with no explanation, you can bet they will tell their friends and family members too, eliminating more potential customers in your area. It’s obvious how this is a bane to business growth.
Automated voicemail systems are annoying. They take forever to get through saying simple things and they don’t always understand you when you say something clearly into the phone. If you would say you’ve never had the displeasure of dealing with an automated answering service that seemed bent on not answering you, then it’s just a matter of time until that happens. More and more companies are doing that; if you want yours to stand out from the mainstream and cold corporate entities, you need to give people more of what they want.
That’s going to include real people working over the phone for at least a certain hours during the day. Depending on how large your business is or how many clients you’re looking to attract, you may need more or fewer people answering phone calls. Only you know the specific needs for your company and if you don’t addressed these needs then you should try to figure them out based on how many places you serve with your good or service. One person working on phones for every 1,000 residents who might call you about your product sounds like a good amount for a fresh business.